![]() ![]() At those intersections, it will proceed through the intersection before stopping. The bus will stop at the corner before the intersection except at major intersections where there is a traffic signal. Should you feel the complaint was not handled correctly you may follow up with the:Įach bus will stop at every intersection, when there is someone waiting to ride the bus. You may file a complaint in person or through the mail at:Īll Complaints will be investigated and a determination of action will be made.A complaint may be called in directly to the Transit lines at 21 or 217224-3535.A complaint may be filed through the website with the form provided. ![]() In an effort to ensure that all transportation customers are accorded the right to file both informal and formal complaints concerning QTL services, the following procedures have been established: It is the policy of QTL that all persons utilizing public transportation services ("customers") shall be treated with respect and courtesy when making suggestions or filing complaints.Īll complaints will be reviewed without regard to race, color, or national origin. ![]() The Quincy Transit Lines (QTL) is in the business of providing public transportation services in The City of Quincy.
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